Frequently Asked Questions

Every Certified Cleaning Specialist passes a full criminal background check, reference verification, and a 40-hour clinical training program before setting foot in any home. We carry $2M general liability insurance and can provide COI and W-9 documentation within 24 hours — standard practice for the contractors and property managers we partner with across St. Louis.

Yes, every time. Background checks are completed before hire, not just on first assignment. We also verify references and require our clinical training program covering HEPA equipment operation, surface-specific protocols, and property security procedures. You'll know exactly who is coming before your first visit.

All payment processing runs through PCI-compliant third-party processors. We never store credit card numbers on our own servers — your financial data is encrypted end-to-end. Have questions? Call us at (314) 888-5325 and we're happy to walk you through the process.

Most of our clients prefer to be out. We'll coordinate entry using your preferred method — key, garage code, lockbox, or smart lock — and you'll hear from us when the job is complete. Your home's security is something we take seriously on every visit.

Let us know within 24 hours and we'll return to address any concern at no additional charge. We stand behind every visit. Our goal is a home that feels genuinely clean — not just cleaned. A complimentary reclean is always available when expectations aren't fully met.

Yes — this is our standard approach, not the exception. A dedicated Certified Cleaning Specialist learns the way your home is laid out, the surfaces that need extra care, and the preferences that matter to you. That familiarity shows up in the quality of every recurring visit.

Both. Our residential work covers single-family homes, townhomes, estates, senior households, and multi-level properties. On the commercial side, we serve professional offices, medical offices, commercial kitchens, and post-construction and post-renovation projects. Contractors and property managers can request COI documentation — we work regularly with general contractors across St. Louis County and St. Charles County.

We work across a wide range of St. Louis properties: luxury estates and large multi-level homes in Ladue, Town & Country, and Frontenac; suburban family homes in Clayton, Kirkwood, and Webster Groves; townhomes and condos closer to the city; and senior households where consistency and trust matter most. If your home is in our service area, we'd love to meet you.

Recurring service isn't just the same checklist repeated. Each visit builds on the last — your dedicated Specialist rotates through detailed areas on a schedule so that nothing gets overlooked over time. That consistency is what separates a maintained home from one that gets a surface pass. You'll notice the difference within the first few visits.

Flat-rate pricing starts at $150 for a Standard Clean, $300 for a Deep Clean, and $450 for a Move-Out Clean. Most West County homes fall in the $190–$280 range for recurring Standard service depending on size. Request a free quote and we'll confirm your exact price — based on bedrooms, bathrooms, and current condition — before we schedule.

The $450 minimum covers industrial equipment deployment — HEPA 500 air scrubbers, negative air containment, particulate verification, and specialized protective gear — plus the full 3-Phase Protocol. This is not janitorial work. Standard cleaning services cannot safely perform construction dust remediation at this level.

Everything needed to deliver a thorough clean: all labor, professional-grade supplies, and HEPA-filtered equipment. The quoted price is the price you pay — no hidden line items on service scope. Transparent add-ons (behind-appliance detailing, HVAC vent extraction, cabinet interiors) are priced upfront if you want to go deeper. One policy applies: a <strong>$99 fee</strong> for cancellations or reschedules within 24 hours of your scheduled service.

Yes. Weekly service earns the deepest recurring discount, followed by bi-weekly — our most popular plan. Monthly service sits closer to one-time pricing. The discount reflects a practical reality: a well-maintained home takes less time and effort to clean. Your rate is locked from day one.

We recommend 1–2 weeks ahead for recurring service, especially during spring and fall. That said, same-week availability comes up more often than you'd expect — it's always worth calling. Post-construction projects benefit from early scheduling so we can coordinate with your GC's punch-list timeline.

We reserve time with your dedicated Specialist for every appointment. If you need to cancel or reschedule, please notify us at least <strong>24 hours in advance</strong> — at no charge. Changes made within 24 hours of service are subject to a <strong>$99 fee</strong>. Call or text <a href="tel:+13148885325"><strong>(314) 888-5325</strong></a> or email <a href="mailto:hello@cleantownandcountry.com"><strong>hello@cleantownandcountry.com</strong></a> to make changes.

If anything doesn't meet your expectations, let us know within 24 hours. We'll come back and address the concern at no additional charge — no negotiation required. We want you to feel confident booking us the first time and every time after. Reliability is the whole point.

We serve communities across Greater St. Louis including Clayton, Ladue, Webster Groves, Kirkwood, Chesterfield, Creve Coeur, University City, Brentwood, Ballwin, Des Peres, Frontenac, Town & Country, Wildwood, Ellisville, Manchester, Sunset Hills, Richmond Heights, Maplewood, Olivette, and surrounding neighborhoods. Not sure if we cover your address? Send us a message or call (314) 888-5325 and we'll confirm within a few hours.

Phase 1 (Rough Clean): Remove bulk debris, construction dust, and adhesive residue. Phase 2 (Detail Clean): HEPA extraction of all surfaces, negative air containment for airborne particulates, 275°F steam sanitization of hard surfaces. Phase 3 (Final Punch): White-glove inspection with particulate verification and Hygiene Clearance Report delivery. See our full post-construction cleaning service for project scoping and COI documentation.

Bio-load refers to accumulated biological contaminants — dust mites, pet dander, mold spores, and skin cells — embedded in carpets, upholstery, and sub-floor materials. Our protocol uses 275°F thermal shock to denature proteins, professional-grade digesters for organic residue, and HEPA H13 filtration to capture particles down to 0.3 microns.

Industrial-grade HEPA H13 filtration (captures 99.97% of particles at 0.3 microns), 275°F commercial steam units for thermal sanitization, negative air machines for post-construction containment, particulate counters for clearance verification, and pH-neutral solutions for natural stone and hardwood surfaces.

HEPA H13 filters capture 99.97% of airborne particles at 0.3 microns — including respirable crystalline silica from construction, dust mite allergens, and mold spores. Standard vacuums recirculate these particles back into the air. Our HEPA extraction removes them from your home's air and surfaces entirely.

Soft Wash uses low-pressure application (garden hose level) with professional surfactants to eliminate organic growth — black algae, mold, and mildew — at the root rather than just at the surface. Pressure washing blasts the top layer but leaves the root system intact and can damage vinyl siding or void manufacturer warranties. Our approach extends the clean and protects your property.

Yes. Certificate of Insurance ($2M liability) and W-9 are available on request and typically delivered within 24 hours. We work regularly with general contractors, property managers, and developers across St. Louis County and St. Charles County — documentation ready when your project requires it.

Professional-grade, surface-appropriate products throughout: pH-neutral solutions for natural stone and hardwood, professional-grade sanitization agents for post-construction, biodegradable surfactants for exterior soft wash, and HEPA-filtered equipment on every job. We accommodate specific product preferences or household sensitivities on request.